You can cancel your order for a full refund at any point before it leaves our facility or enters production. Once the item has been shipped, cancellation is no longer possible.
If a product arrives with a quality issue, you have 14 days to send it back. The item needs to be unused, in the exact condition you received it, and packed in its original box. Please include your receipt or another proof of purchase with the return. To obtain the return address, reach out to our Customer Service team at [email protected].
After your package arrives back at our warehouse, we inspect it and then send you an email confirming receipt. That same message will let you know whether your refund has been approved or declined. An approved refund is credited back to your original method of payment within a certain amount of days.
Sometimes a refund takes a little longer to appear on your statement. We recommend reviewing your bank account, then checking with your credit card provider, and finally contacting your bank, as each can have its own processing timelines. If you’ve done all of that and the money still isn’t showing up, please email us at [email protected] and we’ll look into it.
You will never be charged more than one shipping fee, and we never charge restocking fees on any return.